Your NoVA Neighbor Privacy Policy

Your privacy matters. This policy explains what information is collected and how it is used.

Information Collected

When you contact or schedule with Your NoVA Neighbor, you may provide information such as:

• Name
• Phone number
• Email address
• Home address
• Details about the tasks you need help with

If you complete a form on the website, your information is submitted through Paperform and stored securely.

Payment Information

If you choose to contribute by card, payments are processed securely through Stripe. Your NoVA Neighbor does not store full credit card details.

How Information Is Used

Your information is used to:

• Schedule and complete services
• Communicate about appointments
• Maintain business and accounting records
• Respond to questions

Information is never sold, rented, or shared for advertising or marketing purposes.

Data Storage

Information may be stored securely in tools used to operate the business, including Airtable or other databases.

Access to this information is limited and used only for business operations.

Website Data

The website is built using TeleportHQ. Like most websites, basic technical information such as IP address or browser type may be collected automatically for functionality and performance purposes.

Email Communication

If you provide your email address, you may receive communication related to scheduling, updates, or service information. You can request removal from future communications at any time.

Data Retention and Service Records

To operate responsibly and sustainably, Your NoVA Neighbor maintains basic service records, which may include:

• Dates of service
• Type of tasks completed
• Time spent on tasks
• Voluntary contribution amounts
• General service notes

These records are used to help manage scheduling, improve service, and maintain the long-term sustainability of the business.

Records are stored securely and retained only as long as reasonably necessary for business, bookkeeping, and legal purposes.

Your Rights

You may request to review, update, or delete your personal information at any time, subject to required record-keeping obligations.

Contact

If you have any questions about this Privacy Policy, please reach out directly.